Contact Us
Got a question about an online casino review, spotted something that needs updating, or want to flag an issue with one of the sites we cover? This page explains how to reach US Online Casinos and what kind of queries we're able to help with.
What we can help with
US Online Casinos is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, and we don't process deposits, withdrawals or bets. That means our team can help with questions like:
- Corrections or updates to information on a casino review, bonus offer or rating
- Feedback on how we assess and rank operators such as those featured on this site
- General questions about how online casinos work, licensing, or responsible gambling resources
- Suggestions for new casinos, features or state-specific coverage we should look into
- Reports of broken links, outdated offers or factual errors on the site
What we can't help with
Because we're a review and comparison platform and not an operator, there are some things that fall outside what we can do. If your question relates to any of the following, you'll need to contact the casino directly rather than us:
- Account access, login issues or password resets on a casino site
- Deposits, withdrawals, pending payouts or payment disputes
- Bonus eligibility, wagering progress or a specific promotion applied to your account
- Identity verification (KYC) requests or document uploads
- Closing an account or activating self-exclusion on a specific casino
Most licensed operators list a support email, live chat option or phone line directly on their site — that's the fastest route for anything tied to your personal account or funds.
Before you reach out about a review
If your message concerns a specific rating or listing, it helps us respond faster if you can tell us:
- Which casino and which page the information appears on
- What you believe is outdated, missing or incorrect
- Any source or evidence that supports the correction, where relevant
We review every message and update our content where a genuine error is confirmed. Our ratings reflect independent research into licensing, banking options, game selection and bonus terms — they're not influenced by which operators we may earn a commission from. You can read more about how affiliate relationships work on our About Us page.
If you or someone you know needs support
If your message relates to a gambling problem — either your own or a friend or family member's — please don't wait to reach out for help. Every licensed US online casino is required to offer tools such as deposit limits, time-outs and self-exclusion, and independent support services exist outside of any single operator. We've put together guidance on setting limits, recognizing warning signs and finding help on our Responsible Gambling page. Gambling should stay entertainment, not a source of financial or emotional strain — if it stops feeling that way, that's a signal worth acting on.
A note on eligibility and coverage
Our content is written for adults who meet the legal gambling age in their state, which is typically 21 for casino-style gambling in the US, and who are physically located within a state where online casino play is permitted. Availability of real-money online casinos varies significantly by state, since regulation is handled at the state rather than federal level. If you're contacting us with a question about whether a particular site operates legally where you live, we can only point you toward general information — you should always confirm current licensing status directly with the operator or your state's gaming regulator before signing up or depositing.
Reviewing our terms and other policies
Questions about how we operate as a publisher, how our content is produced, or the legal terms governing use of this site are best answered by our Terms and Conditions page. If you're specifically looking for casino options outside standard US state licensing frameworks, that's a different topic covered separately in our Non Gamstop Casinos UK 2026 guide, aimed at a UK audience rather than US readers.
What happens after you contact us
We read every message that comes in, though response times can vary depending on volume. Corrections tied to factual accuracy — like an expired bonus or a change in licensing status — are typically prioritized, since keeping our reviews current matters more to us than speed of reply on general feedback. We don't offer live chat or phone support ourselves; all queries go through the same channel, so there's no separate "priority" tier for different types of questions.
Getting in touch
For anything covered above — corrections, feedback, or general questions about how we research and rank the online casinos listed on this site — look for the contact details or form provided elsewhere on virtualhelpp.com. If you've arrived here from a casino's own site expecting account support, that request will need to go to the operator directly rather than to us, since we don't have visibility into individual player accounts or transactions.