Welcome to Virtual Help! By accessing or using our platform, you agree to be bound by the following terms and conditions. These terms outline your rights and responsibilities while using our services. Please read them carefully, as they constitute a legal agreement between you (the user) and Virtual Help (the provider).
Virtual Help specializes in providing academic support through the following services:
Online Tutoring: We connect students with expert tutors for personalized online learning in subjects such as math, physics, biology, and engineering. For example, a student struggling with calculus can book a session with one of our professional tutors to receive step-by-step guidance and problem-solving techniques.
Assignment Help: This service provides detailed guidance for students working on complex assignments. For instance, if you are required to write a research paper on renewable energy systems, our tutors can assist with research, outline development, and formatting.
Paper Preparation: Virtual Help offers paper and test preparation services, equipping students with strategies to excel in exams. For example, we provide mock quizzes and key concepts reviews for students preparing for university-level entrance exams.
These services aim to enhance your academic knowledge and skills, helping you achieve your educational goals.
Eligibility
Our platform is intended for students, professionals, and individuals seeking academic support. To use our services, you must be at least 13 years old.
Purpose
All services and materials provided by Virtual Help are for educational purposes only. For example, if we provide a solution to a physics problem, it is intended to help you understand the concept and approach rather than serve as a submission-ready document. Submitting our solutions as your own work is against our policy and can lead to termination of service.
Access
Users must ensure they have stable internet access and appropriate devices to use our services. For instance, to participate in an online tutoring session, you’ll need a device with a webcam, microphone, and a reliable internet connection.
Payment Terms
All services require payment in advance. Payments can be made through secure payment gateways. For example, if you book a tutoring session, you must pay the fee before the session begins.
Refund Policy
Virtual Help will provide refunds only in the following situations:
If a tutor fails to attend a scheduled session.
If an assignment help request is not delivered as agreed.
For instance, if you booked a tutoring session on algebra and the tutor could not attend due to unforeseen circumstances, you may request a full refund or reschedule the session. Partial refunds may be offered in cases where a service is partially delivered.
Virtual Help strives to deliver high-quality services but does not guarantee specific results or grades. For example, while our tutors will provide excellent guidance for exam preparation, the outcome depends on your effort and understanding.
We are not responsible for any misuse of the solutions or materials provided. For instance, if a student submits our assignment solutions as their own and faces disciplinary action, Virtual Help is not liable.
Additionally, we are not liable for indirect or consequential damages, such as missed deadlines or technical failures during tutoring sessions.
Data Handling
We take your privacy seriously. All personal data, including your name, email address, and phone number, will be protected in compliance with data protection laws.
Usage
Your data will be used only for service-related purposes. For instance, your email address may be used to send reminders for upcoming tutoring sessions or provide updates on your assignment requests.
Third-Party Sharing
Virtual Help will never share your personal information with third parties without your consent unless required by law. For example, if requested by legal authorities for an investigation, we may provide your data as required by regulations.
To maintain a professional and respectful environment, you agree to adhere to the following rules:
Use our platform solely for academic and educational purposes.
Avoid engaging in fraudulent activities, harassment, or inappropriate behavior.
For example, impersonating someone else to gain access to tutoring sessions or sending inappropriate messages to a tutor is strictly prohibited and may result in immediate account suspension.
All content provided by Virtual Help, including tutoring materials, assignment solutions, and paper preparation resources, is the intellectual property of the company.
For example, if a tutor shares a presentation on trigonometry during a session, you may use it for personal study but cannot distribute or sell it. Any attempt to reproduce, share, or monetize our content without permission will be met with legal action.
Virtual Help reserves the right to modify these terms and conditions or update its services at any time. For instance, we may introduce new features, such as group tutoring sessions, and update the terms to reflect these changes.
You are encouraged to review these terms periodically. Continued use of our services after changes have been made constitutes acceptance of the updated terms.
We are here to assist you! If you have any questions or concerns, you can reach us at:
Email: virtualhelp.ch@gmail.com
WhatsApp: +41 78 236 01 19
Location: Lucerne, Switzerland
For example, if you encounter technical issues during a tutoring session, you can contact us via WhatsApp for immediate support.
By using Virtual Help, you acknowledge that you have read, understood, and agree to these terms and conditions. These terms ensure a fair and effective relationship between you and Virtual Help while maintaining a focus on delivering high-quality academic support.